Customer Support

In order to get your app live on the App Store and Google Play, you will need to sign up for one of our paid plans.

There’s a myth out there that goes something like, “If I custom code an app, I can pay once and it will work forever.” What custom development shops won’t tell you though is that even if you custom code an app, there will still be monthly costs for upkeep, server space, maintenance, content changes, and more. With Pocketplix, however, we’ve not only built many of the features you’ll need right out of the box which reduces your upfront cost, but we also handle all of your servers, CDNs, push notification systems, user login/authentication, OS updates, design updates, the ability to change content, and more with one low monthly or yearly cost based on the features you need.

You can definitely have multiple apps under one account, however, each app will require its own subscription to be submitted to the App Store and Google Play and to function properly. If you have multiple apps, contact our support team at support@pocketplix.com to find out about multiple app discount options. If you need a multi-app management system, contact our sales team at sales@pocketplix.com to learn more about our enterprise solutions.

In order for app to maintain an active status with our servers and systems that power it and therefore function properly, you must maintain an active subscription.

You automatically get unlimited support via email and phone. This includes:
– Solving technical issues if there are any
– If you have any queries about the platform

Payment & Plans

In order to get your app live on the App Store and Google Play, you will need to sign up for one of our paid plans.

We provide access to the platform to build out your mobile app for 14 days. During the Trial period, you have access to our platform, features, and functionality to finish building your app. When you’re finished building and want to publish to iOS and Android, you will need to pay for one of our subscriptions that suits your needs. If you need any help picking the right subscription for your app, you can reach out to support@pocketplix.com and we’ll be happy to help.

If you’re hitting your limit, that means you’re doing something right. We make it easy for you to be successful. If you do hit your max numbers, instead of halting your service, you will simply be automatically upgraded to the plan that will accommodate your needs based on your usage.

Yes. Our subscriptions are either a one-time subscription or monthly recurring subscription that is billed monthly or, if you want a sweet discount, annually. Please note, however, if you cancel your service, your app will no longer function and will be removed from the App Store and Google Play per our terms.

In order to get you app live on the App Store and Google Play, both Apple and Google require that you have your own Apple and Google developer accounts, respectively. To date, Google is a one time fee of $25 and Apple is a yearly fee of $99 for a standard account or $299 for an enterprise account.

You can definitely have multiple apps under one account, however, each app will require its own subscription to be submitted to the App Store and Google Play and to function properly. If you have multiple apps, contact our support team at support@pocketplix.com to find out about multiple app discount options. If you need a multi-app management system, contact our sales team at sales@pocketplix.com to learn more about our enterprise solutions.

In order for app to maintain an active status with our servers and systems that power it and therefore function properly, you must maintain an active subscription.

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